Refund policy

Due to the handmade and personalized nature of Jelli Jam Art subscriptions, all sales are final once production has begun after the 15th of the month. We do not offer refunds on subscription charges for the current month's envelope once it has entered production.

If your envelope arrives damaged, lost in transit, or contains an error on our part, please contact us within 14 days of your expected delivery date and we will send a replacement at no charge.

Cancellations made before the 15th of the month will not be charged for that month. Cancellations made after the 15th will be processed for the following month.

For questions about your subscription or a specific order please contact us through our contact form.