CANCELLATION POLICY

Last updated: May 2026 Pursuant to California Business and Professions Code Section 17600 et seq.

you can always cancel

Jelli Jam Art is committed to making cancellation simple and easy. You may cancel your subscription at any time with no cancellation fees, no penalties, and no phone calls required.

how to cancel

1. Log into your account at jellijamrt.com
2. Navigate to My Subscriptions
3. Click Cancel Subscription next to the subscription you wish to cancel
4. Follow the confirmation prompt to complete your cancellation
5. You will receive a cancellation confirmation email

If you experience any issues cancelling through your account please contact us at jellijam.art@gmail.com and we will process your cancellation within 1 business day.

cancellation timing

Cancel before the 15th of the month: Your cancellation takes effect immediately. You will not be charged for the current month and will not receive that month's envelope.

Cancel on or after the 15th of the month: Your cancellation takes effect the following month. You will receive that month's envelope (since production has already begun) and will not be charged again after that.

You will never be charged after your cancellation is confirmed.

confirmation

You will receive a cancellation confirmation email immediately after cancelling. Please save this email for your records. If you do not receive a confirmation email within 24 hours please contact us to verify your cancellation was processed successfully.

pausing instead of cancelling

If you'd like to take a break without fully cancelling, you can pause your subscription through your account at any time. Pause before the 15th to skip that month's charge and shipment. Your subscription will resume automatically the following month.

reactivating after cancellation

Changed your mind? You're always welcome back. Simply visit jellijamrt.com and subscribe again at any time. Please note that reactivating creates a new subscription — your previous billing date does not carry over.

refunds on cancellation

Because each envelope is handmade and packed specifically for our members, we are unable to issue refunds on subscription charges once production has begun after the 15th of the month.

Cancellations made before the 15th will not be charged for that month and no refund is needed since the charge has not yet occurred.

If you believe you have been charged in error after a confirmed cancellation please contact us immediately at jellijam.art@gmail.com and we will resolve it promptly.

contact

For cancellation assistance please contact us at jellijam.art@gmail.com or through the contact form on our website. We respond to all inquiries as quickly as possible.