Shipping policy

Last updated: May 7, 2026

Processing & Ship Dates

All Jelli Jam Art envelopes ship during the last week of each month. We pack and ship all orders in one monthly batch — this is what makes the mail club experience special and consistent for every member.

Cutoff date: Subscribe before the 15th of the month to be included in that month's shipment. Subscribe after the 15th and your mail ships out for the following month.

Example:

Subscribe May 10th → Receive May's Mail
Subscribe May 16th → Receive June's Mail

Shipping Methods

All domestic orders ship via USPS First Class Mail in a 5x7 letter envelope with a stamp. All international orders ship via USPS First Class International in a 5x7 letter envelope with a stamp.

Shipping is included in the price of every subscription tier:

Sticky Jam Club ($9/month) US shipping included
Jelli Jammer Club ($15/month) US shipping included
Jelli Jammer Club International ($18/month) Worldwide shipping included

Tracking

Due to the letter mail format of our envelopes, tracking is not available on all shipments. You will receive a shipping confirmation email when your envelope has been dispatched. If you have not received your envelope within the estimated delivery window please contact us.

Estimated Delivery Times

Once your envelope ships you will receive a shipping confirmation email. Estimated delivery times after the ship date are:

Destination	Estimated Delivery
United States	3–7 business days
Canada	7–14 business days
United Kingdom	7–14 business days
Europe	7–14 business days
Australia & New Zealand	10–21 business days
Rest of world	10–28 business days

These are estimates only. Actual delivery times may vary due to postal delays, holidays, customs processing, and other factors outside our control. Jelli Jam Art is not responsible for delays caused by postal carriers or customs agencies.

International Shipping & Customs

International orders may be subject to import duties, taxes, and customs fees charged by the destination country upon arrival. These charges are the sole responsibility of the customer and are not included in your subscription price. Jelli Jam Art has no control over these charges and cannot predict what they may be.

If you are unsure about your country's import regulations or customs fees, we recommend checking with your local customs office before subscribing to the Jelli Jammer Club International.

By subscribing to the Jelli Jammer Club International you acknowledge and accept responsibility for any customs fees or import taxes that may apply in your country.

Lost or Missing Mail

If your envelope has not arrived within the following timeframes from the ship date, please contact us and we will investigate:

United States: 14 days after ship date
International: 30 days after ship date

We will work with you to resolve the situation. Please note that once an envelope has been handed to USPS, Jelli Jam Art is not liable for loss or damage caused by the postal carrier. However we will always do our best to make things right.